ATM Transaction Errors

TIPS TO GET YOUR WRONGLY DEBITED ACCOUNT RE-CREDITED



1] Get in the habit of using your bank’s or card’s provider ATM machine.

2] Differentiate between dispenser errors, card and cash trapping fraud.

3] If it were to be cash trapping fraud, your card will get hook on card reader slot. In this case, call on the spot your bank or card provider as the case the may be stop further transaction on your account.

4] If it were to be card seizure error, it will swallow your card. In this instance, immediately lodge a complaint with your bank.

5] If it were to be cash trapping fraud, this when the ATM machine refuses to dispense money even after the transaction went smoothly. To be double sure it is a fraud check the cash dispenser slot for any residue, and if there is any, don’t leave the machine call your bank card provider and if the machine is within a banking premises, get the attention of the bank staffs.

6] If it were to be cash seizure error, to be sure of such, check your balance after every transaction irrespective of whether your transaction went smoothly or not. And if you found that your account has been wrongly debited, then quickly lodge an official complaint with your bank or card provider.

7] If you felt that the bank’s staffs are not treating your case with all seriousness, get to see the manager physically or by e-mailing that particular branch manager. Particularly,
Put this pressure on the bank where you have your account domiciled, irrespective whether this error occurs or else where.

8] If the response from the manager is not heeding positive result, gets in-touch with the bank headquarters via phone or email detailing your transactions and problem with their particular branch.


9] Better still you may choose to channel your complaint to the e-payment regulatory body, the Central Bank of Nigeria via : http://www.cenbank.org/contacts/contacts.asp. Some people have been using all or any of these procedures to get their negatively debited account re-credited.
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